988 Shift Supervisor

The 988 Shift Supervisor assists staff in National and WV 988 programs by answering the 988 Suicide and Crisis Lifeline and ensuring smooth call, text, and chat center operations during non-business hours. This role provides guidance and oversight to crisis counselors, serves as a backup for direct caller interactions, and fosters a positive, collaborative work environment. The position requires strong leadership qualities, adherence to organizational policies, and a commitment to privacy and confidentiality standards.