Abbott Diabetes Care - Customer Experience Manager
Abbott Laboratories(2 months ago)
About this role
The Customer Experience Manager at Abbott is responsible for shaping and executing the customer experience strategy within the ADC Japan division, overseeing operations, improving engagement, and ensuring compliance with regulatory standards. The role involves collaboration with various internal teams and third-party vendors to deliver high-quality service and drive continuous improvement in customer satisfaction.
Required Skills
- Customer Service
- Regulatory Compliance
- Project Management
- People Management
- Customer Journey Design
- Data Analysis
- Social Media
- CRM
- Power BI
- Microsoft 365
Qualifications
- Degree in Business, Marketing or Management
- Fluency in Japanese and English
About Abbott Laboratories
abbott.comInnovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.
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