Associate Operations Manager, Customer Care Operations
Traveloka
About this role
A Customer Care Operations Manager responsible for shaping and executing the operational strategy for the customer care function to ensure service quality and alignment with company objectives. The role partners with BPO vendors and internal teams to maintain high standards across contact center operations and drive continuous improvement.
Skills
Qualifications
About Traveloka
traveloka.comBook cheap flights, hotels, and activities with Traveloka. Discover global travel deals and plan your perfect trip • Trusted by millions worldwide • One place for all your needs • Flexible booking options • Secure & convenient payment
Recent company news
SkiftInside Traveloka’s Southeast Asia Playbook
Jul 10, 2025
Tech in AsiaTraveloka cuts jobs to reshape workforce for AI, long-term growth
1 month ago
Web In TravelFrom Bengkulu to the boardroom: Caesar Indra on Traveloka’s start, resets and future impact | Conversations On Turning 20
Aug 19, 2025
Travel Weekly AsiaTraveloka lays off staff amid tech shift
1 month ago
ジェトロ（日本貿易振興機構）Traveloka Pte Ltd, Southeast Asia’s leading all-in-one travel platform, has opened an local office in Tokyo, Japan
Jul 8, 2025
About Traveloka
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Traveloka.
Salary
$58k – $78k
per year