Associate Operations Manager, Customer Care Operations
Traveloka(3 months ago)
About this role
A Customer Care Operations Manager responsible for shaping and executing the operational strategy for the customer care function to ensure service quality and alignment with company objectives. The role partners with BPO vendors and internal teams to maintain high standards across contact center operations and drive continuous improvement.
Required Skills
- Strategic Planning
- BPO Management
- Performance Management
- Performance Monitoring
- Quality Assurance
- Talent Development
- Customer Satisfaction
- Complaint Management
- Data Analysis
- COPC
+5 more
Qualifications
- Bachelor's Degree
- COPC Certification (preferred)
About Traveloka
traveloka.comBook cheap flights, hotels, and activities with Traveloka. Discover global travel deals and plan your perfect trip • Trusted by millions worldwide • One place for all your needs • Flexible booking options • Secure & convenient payment
View more jobs at Traveloka →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Traveloka
Similar Jobs
Senior Customer Care Operations Manager
M-KOPA(28 days ago)
Sr Operations Manager
GlobalLinker(1 month ago)
DVP of Operations
TaskUs(1 month ago)
Operations Excellence Consultant
Manulife(20 days ago)
Senior Manager - Customer Care
M-KOPA(1 month ago)
Director of Customer Support Operations
Imprint(18 days ago)