Account Coordinator, Collections
Mission Lane(2 months ago)
About this role
An Account Coordinator on Mission Lane's Collections team engages with past-due cardholders across a virtual call center to help customers return to financial stability. This full-time remote role emphasizes critical thinking, strong communication, negotiation, and technical aptitude while operating within a regulated fintech environment. The position includes paid training, benefits, and opportunities for internal progression.
Required Skills
- Phone Communication
- Software Proficiency
- Account Management
- Negotiation
- Problem Solving
- Regulatory Compliance
- Customer Empathy
- De-escalation
- Verbal Communication
- Documentation
About Mission Lane
missionlane.comMission Lane is a consumer fintech that provides credit cards and personal lending products designed to help people build and improve credit. It offers a straightforward, transparent credit card product (Mission Lane Mastercard), a mobile app with account management and credit monitoring, and educational tools to support financial health. Focused on underserved or thin-file consumers, Mission Lane uses alternative underwriting and bank partnerships to extend access to credit responsibly.
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