Account Manager, SMB (BCH)

As an Account Manager for small and medium-sized businesses (SMBs), you will serve as a trusted advisor to healthcare and human service organizations, driving retention and revenue growth through cross-selling and expansion opportunities. This role requires developing comprehensive account strategies, managing client relationships, and collaborating cross-functionally to personalize learning solutions that meet regulatory and operational needs. You will also support renewal processes, resolve service issues, and maintain accurate data within Salesforce to optimize business performance.