Account Manager, SMB (BCH)

The Account Manager, SMB role involves maintaining and building high-value customer relationships within healthcare and human service organizations to drive retention and revenue growth. This position requires developing strategic account plans, acting as a trusted advisor to propose expanded solutions, and collaborating cross-functionally to optimize client experiences. Candidates will manage lead forecasting, handle renewals, and resolve service issues while utilizing Salesforce to document account activities. The role aims to position Relias as a vital partner for clients seeking to improve clinical outcomes and staff performance.