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Account Manager, SMB at Block - ApplyBlast

Account Manager, SMB

Block

3 months ago

3.6 on Glassdoor

Sydney, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

This role involves building meaningful partnerships with small business merchants in Australia to help them thrive using Square's integrated commerce and financial solutions. As a trusted advisor, the successful candidate will drive product adoption, upselling, and retention while acting as the voice of the merchant within the company. The position requires a blend of high-energy outreach, consultative conversations, and business coaching to uncover growth opportunities and expand partnerships.

Responsibilities

Own, retain, and grow a portfolio of SMB merchants through tailored adoption of Square tools.
Act as the voice of merchants within Square to advocate for their needs and shape product development.
Drive expansion through product adoption, upselling, and value-based recommendations to clients.
Balance proactive outreach, retention activities, and growth opportunities through strong organization.
Collaborate with cross-functional teams including Sales, Product, and Support to deliver tailored solutions.

Skills

About Block

block.xyz

Headquarters

Oakland, California, United States

Company Size

10001+ employees

Founded

2009

View Profile

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.