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Account Manager, SMB at Sitemate - ApplyBlast

Account Manager, SMB

Sitemate

3 months ago

4.8 on Glassdoor

Sydney, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

The SMB Account Manager at Sitemate manages a portfolio of approximately 150 small-to-medium business customers, focusing on proactive upselling, cross-selling, and ensuring strong renewal outcomes. This role involves running structured account reviews to identify workflow gaps and positioning additional products or upgrades to drive revenue growth. Success requires balancing a high-volume book of business with deep commercial insights while collaborating closely with Customer Success and Product teams.

Responsibilities

Manage a portfolio of approximately 150 SMB customers
Proactively hunt for upsell and cross-sell opportunities
Run structured account reviews to identify workflow gaps
Manage renewal cycles including pricing and negotiation
Collaborate with CSMs and Product teams to drive adoption

Skills

About Sitemate

sitemate.com

Headquarters

Surry Hills, New South Wales, Australia

Company Size

51-200 employees

Founded

2015

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Sitemate is a no-code software platform that provides user-friendly tools for the construction and industrial sectors to enhance operational efficiency and streamline processes. With thousands of industrial companies leveraging its integrated management system, Sitemate enables businesses to digitize workflows, manage safety and quality standards, and optimize fleet management through intuitive mobile and desktop applications. The platform's versatility is highlighted by its various applications, including Dashpivot for project management and Gearbelt for fleet management, catering to the unique needs of the built world.