Account Specialist, Playbook 365
Shell Energy Operations Pty Ltd(1 month ago)
About this role
The Account Specialist supports the Sales and Account Management teams for Playbook365, focusing on client qualification, demos, contracting, and onboarding of new customers. The role manages the client lifecycle by building relationships, collecting product enhancement requirements, and coordinating those needs with the development team and senior leadership. It combines customer-facing technical guidance with internal collaboration to ensure successful implementations and ongoing client satisfaction.
Required Skills
- Relationship Building
- Communication
- Problem Solving
- Account Management
- Technical Support
- Onboarding
- CRM
- Microsoft Office
- Documentation
- Training
Qualifications
- BA/BS Degree
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