ACE IT Supervisor Service Desk
American Automobile Association(1 month ago)
About this role
The ACE IT Services Supervisor leads the Service Desk organization that delivers technical support to internal employees across a multi-site environment. The role focuses on ensuring reliable, high-quality service delivery, partnering with technical teams and business units, and supporting team development and end-user experience improvements.
Required Skills
- Leadership
- Service Desk
- Incident Management
- Troubleshooting
- Documentation
- Automation
- Coaching
- Onboarding
- ITSM
- Escalation Management
+2 more
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