IT Service Desk Supervisor
UM23 Bowie State University (BSU)(6 days ago)
About this role
The IT Service Desk Supervisor oversees the help desk operations and manages a team of IT Service Desk Agents. They work to ensure effective support of IT functions, implement process improvements, and collaborate with other departments on technical initiatives.
Required Skills
- IT Service Management
- Help Desk
- Customer Service
- Team Leadership
- Process Improvement
- ITIL
- Technical Support
- Troubleshooting
- Communication
- Project Management
Qualifications
- Bachelor’s degree in computer technology, Information Systems or related field, or equivalent experience
- 4 years IT Service Desk operations experience
- Two years of project/people leadership in a call center environment
- ITIL Foundation certification
About UM23 Bowie State University (BSU)
bowiestate.eduN/A
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