Administrative Support Specialist

The Administrative Support Specialist serves as a cross-functional team member supporting administrative operations, customer service, billing inquiries, contract administration, and Tier 1 service coordination. This role acts as a key customer-facing resource for billing and contract-related questions while assisting with accounts receivable activities and coordinating service delivery for Audio Visual and Physical Security solutions. The position is responsible for triaging support requests, maintaining customer communication, and ensuring issues are routed appropriately to technical teams.