Advanced Service Desk Technician

The Advanced Service Desk Technician serves as a tier-2 resource for escalated service issues, coordinating with vendors and facilitating calls between clients and third parties. This role involves deploying into field service calls, providing high-level support for hardware, networking, and application issues, and maintaining detailed documentation. The position requires managing client expectations, collaborating with team members on critical issues, and offering proactive support based on support trends.