Administrator

This Level 1/Level 2 IT Service Desk Analyst role involves serving as the primary point of contact for technical incidents and service requests across remote and global teams. The incumbent diagnoses and resolves hardware, software, network, and application issues while adhering to ITIL processes and strict SLAs. Key duties include troubleshooting using remote tools like RDP and VPN, managing tickets in ServiceNow or Jira, and ensuring seamless user support for enterprise environments.