Advisor I, Customer Service – English

Philip Morris International(2 months ago)

Yogyakarta, IndonesiaOnsiteFull TimeJunior$41,044 - $55,983 (estimated)Customer Service

About this role

An Advisor I, Customer Service handles customer interactions via inbound/outbound calls or online channels, providing support and resolving routine issues related to client products and services. This entry-level role operates under defined procedures and close supervision while maintaining basic product knowledge and meeting contractual performance metrics.

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Required Skills

Customer Service
Call Handling
Inbound Calls
Outbound Calls
Problem Resolution
Communication
Computer Navigation
Multitasking
Empathy
Attention To Detail

+2 more

Qualifications

High School Diploma
Two Years College

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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