Advisor I, Customer Service – English

Philip Morris International(2 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$41,052 - $55,993 (estimated)Customer Service

About this role

Advisor I, Customer Service is an entry-level frontline role that engages customers via phone and online channels to represent the client and handle routine product or service inquiries. The position is based in Kuala Lumpur and serves as a starting role within a customer service career framework, supporting contractual service levels and learning client terminology and procedures.

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Required Skills

Customer Service
Verbal Communication
Written Communication
Customer Empathy
Computer Navigation
Call Handling
Call Tracking
Product Knowledge
Multitasking
Detail Orientation

+2 more

Qualifications

High School Diploma
Two Years College

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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