Contact Center Specialist I
First Interstate BancSystem(1 month ago)
About this role
First Interstate Bank is seeking a Contact Center Specialist I to assist customers with financial questions and complex inquiries via inbound calls. The role emphasizes delivering high-quality customer service from a phone-based environment, aligned with the bank's core values and commitment to the community. This on-site position is located at the Meridian E. Broadway Branch and supports clients during branch hours.
Required Skills
- Multitasking
- Active Listening
- Empathy
- Problem Solving
- Banking Knowledge
- Relationship Building
- Verbal Communication
- Call Escalation
- Troubleshooting
- Detail Orientation
+2 more
Qualifications
- High School Diploma
- GED
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