Advisor I, Customer Service – Mandarin

Philip Morris International(2 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$42,305 - $57,561 (estimated)Customer Service

About this role

An Advisor I, Customer Service provides front-line support via phone and internet, resolving routine customer inquiries about clients' products and services. This entry-level position works within defined procedures and under close supervision to support contractual KPIs and service standards. The role is typically full-time and may require shift rotations.

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Required Skills

Customer Service
PC Knowledge
Communication
Detail Orientation
Multi-Tasking
Empathy
Teamwork
Problem Solving
Call Tracking
Shift Flexibility

Qualifications

High School Diploma
Two Years College

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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