Customer Benefit Advisor I (On-Site)- Baton Rouge
Unum(4 months ago)
About this role
The Customer Benefit Advisor I is an entry-level contact center role at Unum/Colonial Life serving as the primary point of contact for customers. The role focuses on providing accurate information about benefits, claims, and policy administration using multiple systems and established procedures. Successful incumbents must deliver empathetic customer service while documenting interactions for internal partners and meeting individual performance metrics.
Required Skills
- Customer Service
- Empathy
- Communication
- Phone Proficiency
- Multi-Tasking
- Microsoft Office
- Data Entry
- Policy Administration
- Claims Administration
- Schedule Adherence
Qualifications
- Highschool Diploma or GED
- Contact Center Training Completion
About Unum
unum.comUnum provides comprehensive financial insurance products to industries of all sizes. Leader in disability insurance, life insurance, compliance and developing HR technology solutions for our clients.
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