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Advisor, Retail Channels (Call Center Supervisor) at Oriental Bank - ApplyBlast

Advisor, Retail Channels (Call Center Supervisor)

Oriental Bank

4 months ago

3.4 on Glassdoor

Bayamon, Puerto Rico

Onsite

Full Time

Senior

0 applicants

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About this role

An Advisor, Remote Network (Call Center Supervisor) at Oriental Bank leads a customer service team to ensure service level compliance and drive migration to self-service channels. This on-site role in Bayamón, PR focuses on coaching agents, monitoring performance metrics, and fostering collaboration within the call center to achieve business goals.

Responsibilities

Coach and mentor a team of high-quality customer service agents
Monitor and improve customer experience and service level agreements
Oversee team execution and maintain proper staffing levels
Report department metrics and analyze performance anomalies
Drive migration of clients to self-service channels

Skills

Qualifications

Bachelor’s degree in Business Administration or related field

About Oriental Bank

orientalbank.com

Headquarters

San Juan, Puerto Rico, Puerto Rico

Company Size

1001-5000 employees

Founded

1964

View Profile

Oriental Bank es uno de los bancos más grandes de Puerto Rico. Fundado en 1964, brinda servicios financieros a los consumidores y las empresas de la Isla. Hacemos posible el progreso de nuestros clientes, empleados, accionistas y las comunidades a las cuales servimos.