Advisor, Retail Channels (Operations Specialist)
Oriental(12 days ago)
About this role
The Advisor, Retail Channels (Operations) oversees customer service and operational management for Concierge customers at a bank, ensuring compliance with service standards and continuous improvement through data analysis and feedback. The role requires leadership in team coordination, process optimization, and customer experience enhancement, with a focus on high-value clients.
Required Skills
- Customer Service
- Data Analysis
- Power BI
- Process Optimization
- Bilingual
- MS Office
- CRM
- Operational Management
- Quality Assurance
- Team Leadership
About Oriental
orientalbank.comOriental Bank es uno de los bancos más grandes de Puerto Rico. Fundado en 1964, brinda servicios financieros a los consumidores y las empresas de la Isla. Hacemos posible el progreso de nuestros clientes, empleados, accionistas y las comunidades a las cuales servimos.
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