Advisor, Social Media
PhonePe(7 days ago)
About this role
An Advisor, Customer Experience at PhonePe is a frontline customer-facing role within the Customer Experience Operations team based in Bangalore. The role represents PhonePe’s digital payments platform to users, helping capture customer feedback and informing product and service improvements. It contributes to PhonePe’s mission of expanding access to digital payments and financial services across India.
Required Skills
- Communication
- Customer Orientation
- Active Listening
- Multitasking
- Time Management
- Escalation
- Process Improvement
- Phone Support
- Data Channels
- Multilingual
Qualifications
- Graduation (10+2+3)
About PhonePe
phonepe.comPhonePe is an Indian digital payments and fintech platform built around UPI for instant money transfers, mobile/DTH recharges, and utility bill payments. It also offers a range of financial products — buy/invest in digital gold and mutual funds, purchase insurance — plus merchant payments and QR-based in-store acceptance. Combining a consumer wallet with payments infrastructure and in-app services, PhonePe aims to simplify everyday transactions and financial services across India.
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