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Advocate, Customer Experience (ACE) at Rockwell Automation - ApplyBlast

Advocate, Customer Experience (ACE)

Rockwell Automation

4 months ago

3.7 on Glassdoor

Mexico City, Mexico

Hybrid

Full Time

Senior

0 applicants

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About this role

An Advocate Customer Experience professional at Rockwell Automation oversees the customer experience and serves as the primary liaison for complaints and escalations across North America, Europe, and occasionally Asia. This role requires cross-functional collaboration with Sales, Supply Chain, and Logistics teams to resolve issues regarding access, transportation, and product quality. The position involves leading root cause analyses and driving corrective actions to improve customer satisfaction, sales satisfaction, and issue resolution metrics.

Responsibilities

Oversee customer experience and act as primary liaison for complaints
Support global operations across North America, Europe, and Asia
Collaborate with cross-functional teams to assess impact and define outcomes
Handle operational cases related to logistics and product quality
Lead root cause analysis and guide corrective and preventive actions

Skills

Qualifications

Bachelor's degree in BusinessBachelor's degree in Engineering

About Rockwell Automation

rockwellautomation.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1903

View Profile

We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and sustainable.