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Agency Support Specialist at Branch Metrics - ApplyBlast

Agency Support Specialist

Branch Metrics

5 months ago

Remote

Full Time

Junior

3 applicants

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About this role

A Customer Support Specialist at Branch provides support to independent insurance agents through phone, chat, and email, ensuring efficient and positive experiences. The role involves resolving questions, interpreting policy language, and improving agent workflows.

Responsibilities

Provide support to independent agents through phone, chat, and email
Resolve servicing, billing, and technical questions using established workflows
Interpret policy language and escalate risk concerns
Master use of support systems to complete agent requests efficiently
Surface feedback to improve agent experience and internal workflows

Skills

Qualifications

Property & Casualty LicenseHigh School DiplomaGED

About Branch Metrics

branch.io

Headquarters

Mountain View, California, United States

Company Size

501-1000 employees

Founded

2014

View Profile

Branch is a mobile measurement and deep-linking platform that unifies user experience and attribution across devices and channels. It provides mobile attribution, app analytics, and seamless deep-link solutions to help enterprises measure campaigns, attribute installs and engagement, and route users to the right in‑app content. Branch offers SDKs, APIs, and integrations with ad partners and analytics tools to simplify instrumentation and data flow. Companies use Branch to improve acquisition, user routing, and retention with reliable cross-platform attribution and analytics.