Agent, Casino Services & Reservations
Melco Resorts Philippines(1 month ago)
About this role
The Agent, Casino Services & Reservations answers multi-line calls and handles enquiries and bookings for a luxury hotel and casino, directing callers to the appropriate departments. The role delivers professional, timely guest service from the contact centre, maintains up-to-date product knowledge of hotel services and amenities, and upholds Forbes quality standards. The position supports revenue generation by upselling rooms and coordinating with internal teams to meet management objectives.
Required Skills
- Opera
- Serenata
- Flytech
- Syco Vouchers
- Excel
- PowerPoint
- Word
- Reservations
- Customer Service
- Upselling
+4 more
Qualifications
- Degree in Hospitality
- Professional Training
About Melco Resorts Philippines
melco-resorts-philippines.comN/A
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