Agent, CX (Temp to Perm)

Thirty Madison(1 month ago)

RemoteContractJunior$40,000 - $40,000Customer Experience

About this role

A Temp to Perm Customer Experience (CX) Agent serves as the first non-clinical patient contact on a six-month contract (weekends included) with potential to convert to a permanent role based on performance and business need. The role supports Thirty Madison’s mission to provide access to healthcare, requires working remotely from a secure home environment, and emphasizes empathy, organization, and adherence to privacy regulations. Conversion to a permanent position is not guaranteed and depends on individual performance and company needs.

View Original Listing

Required Skills

Customer Support
Communication
Empathy
Troubleshooting
Technical Support
Escalation
HIPAA Compliance
Logistics Coordination
Documentation
Multitasking

+3 more

About Thirty Madison

thirtymadison.com

Thirty Madison is a virtual‑first healthcare company that builds and operates a family of specialized consumer health brands focused on improving outcomes for chronic and persistent conditions. It combines telemedicine, evidence‑based clinical care, data and technology, and integrated pharmacy and support services to deliver personalized, ongoing treatment outside traditional care settings. Its portfolio targets conditions where sustained specialty care makes a difference, emphasizing accessibility, measurable outcomes, and patient experience. Thirty Madison brings together clinicians, product teams, and pharmacists to scale specialty care nationally.