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Agent Experience Designer, Agentic Voice at Dialpad - ApplyBlast

Agent Experience Designer, Agentic Voice

Dialpad

3 months ago

4.0 on Glassdoor

San Ramon, United States

Onsite

Full Time

Senior

0 applicants

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About this role

As an Agent Experience Designer at Dialpad, you will own the voices, personalities, and interactions that make AI agents feel intuitive and human. Reporting to the VP of AI Products, you will collaborate with engineers to shape model behavior through prompts and orchestration while establishing universal quality standards for voice systems. This role focuses on designing behavioral and emotional experiences that ensure agents resolve issues effectively across various high-stakes verticals.

Responsibilities

Own the agent's global voice, character, and personality across all verticals
Collaborate with AI engineers to shape model judgment through prompts and flow orchestration
Establish universal platform quality standards for consistency, fluency, and latency
Design behavioral and emotional user states for high-stakes customer interactions
Create centralized persona systems and voice standards for forward-deployed teams

Skills

Qualifications

Bachelor's degree in Linguistics, Communication, Psychology, Design, or equivalent practical experience

About Dialpad

dialpad.com

Headquarters

San Ramon, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Dialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.