Agent Experience Specialist (Open to Remote)
Bob(2 months ago)
Manchester, CTOnsiteFull TimeMedior$38,880 - $48,600Customer Support
Apply NowAbout this role
The Agent Experience Specialist at Bob’s Discount Furniture focuses on improving the agent experience to enhance customer satisfaction by identifying trends, analyzing data, and recommending process and system improvements. The role partners across Customer Support and other departments to design solutions that boost productivity, accuracy, and agent-driven KPIs.
Required Skills
- Data Analysis
- Process Optimization
- Workflow Mapping
- Zendesk
- Training Support
- Cross-Functional
- Customer Advocacy
- Organizational Skills
- Documentation
- Detail Orientation
Qualifications
- High School Diploma or Equivalent