Agent Success Manager

Decagon(1 month ago)

New York City, NYOnsiteFull TimeSenior$160,000 - $220,000Agent Product & Operations

About this role

The Agent Success Manager at Decagon is responsible for guiding enterprise customers through the deployment and adoption of their conversational AI platform, ensuring they achieve meaningful outcomes. This role combines relationship management with hands-on execution, involving collaboration with Product and Engineering teams to address customer needs and influence the product roadmap. The Agent Success Manager will develop strong partnerships with customers, communicate effectively with stakeholders at all levels, and contribute to shaping the operational framework of the newly formed Agent Success team in a fast-paced, high-growth environment.

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Required Skills

Agent Success
Customer Partnerships
Strategic Advising
Project Scoping
Value Realization
Product Expertise
Communication Skills
Presentation Skills
Stakeholder Management
Interpersonal Skills

+8 more

Qualifications

Bachelor's degree in Science, Technology, Engineering, Math or similar fields

About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.