Agent Success Manager

Decagon

3 months ago

3.9 on Glassdoor

New York City, NY

Onsite

Full Time

Senior

4 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Agent Success Manager at Decagon is responsible for guiding enterprise customers through the deployment and adoption of their conversational AI platform, ensuring they achieve meaningful outcomes. This role combines relationship management with hands-on execution, involving collaboration with Product and Engineering teams to address customer needs and influence the product roadmap. The Agent Success Manager will develop strong partnerships with customers, communicate effectively with stakeholders at all levels, and contribute to shaping the operational framework of the newly formed Agent Success team in a fast-paced, high-growth environment.

Skills

Qualifications

Bachelor's degree in Science, Technology, Engineering, Math or similar fields

About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.