Customer Success Manager

Belvo(1 month ago)

HybridFull TimeManager$119,634 - $156,363 (estimated)Customer Success

About this role

A Customer Success Manager at Belvo is responsible for managing relationships with Spanish-speaking Latam customers throughout their lifecycle, from launch to renewal and expansion. This role requires a deep understanding of Belvo's open finance API platform to guide customers in implementing effective financial solutions, while also monitoring customer health through usage and satisfaction metrics. The manager will collaborate with product and engineering teams to integrate customer feedback into the development roadmap, ensuring that clients achieve maximum value from the platform. Ideal candidates will have experience in client-facing roles within the fintech or financial services industries, strong analytical skills, and the ability to communicate effectively across various stakeholder levels.

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Required Skills

Customer Relationship Management
Product Knowledge
Financial Solutions
Customer Engagement
Account Management
Data Analysis
Communication Skills
Proactivity
Multicultural Experience
Spanish Fluency

+4 more

About Belvo

belvo.com

Belvo is a leading open finance platform in Latin America that allows businesses to securely connect to and interpret financial data, as well as facilitate payments. With a developer-friendly API, Belvo empowers financial innovators to easily access banking, employment, and fiscal data while also offering tools for payment processing including direct debit and biometric payments. The platform is designed to enhance customer experiences, streamline business operations, and drive efficiency through automation. Belvo's robust infrastructure is trusted by numerous banks and financial institutions across the region.

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