Agent Support Client- Plein temps (Sweetch)

Heetch(2 months ago)

Algiers, AlgeriaOnsiteFull TimeJunior$41,160 - $55,649 (estimated)Care/Sales

About this role

This hybrid Care & Sales role at Heetch supports the Sweetch department and Care/Sales teams at headquarters and in European markets. The position focuses on accompanying users and contributing to local growth within a fast-growing mobility company. The hire will work closely with operational teams to provide insights and recommendations that inform commercial decisions. The role is based in Algiers within a dynamic, international environment with opportunities for development.

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Required Skills

Customer Support
User Communication
Sales Conversion
Lead Management
Client Needs Analysis
Feedback Collection
Cross Functional Collaboration
Process Improvement
French Fluency
English Fluency

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About Heetch

heetch.com

Heetch is a French ride-hailing (VTC) app that markets itself as a driver-friendly alternative with low commissions and 24/7 service. It focuses on a fun, social passenger experience while offering straightforward, localized onboarding for professional drivers. The platform operates in France, Belgium and several African markets (e.g., Algeria, Morocco, Angola, Senegal, Mali, Ivory Coast) and is accessed primarily through its mobile app. Heetch positions itself on flexible hours, lower fees for drivers, and an easy-to-use booking experience for riders.

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