Agente de Call Center
SFA Societe Francaise des Asc(1 month ago)
About this role
As a Call Center Agent, you will be the first point of contact for customer requests related to unplanned maintenance services, operating 24/7. You will manage the entire process from logging customer requests to dispatching technicians, ensuring adherence to global safety procedures, and optimizing customer interactions.
Required Skills
- Customer Service
- Safety Procedures
- Call Management
- Sales Opportunities
Qualifications
- Bachelor's Degree
- Basic English
- Intermediate Excel
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