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Agente de Call Center at Encora - ApplyBlast

Agente de Call Center

Encora

5 months ago

3.8 on Glassdoor

Mexico

Onsite

Full Time

Senior

0 applicants

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About this role

Coforge is hiring a Call Center Agent to manage inbound and outbound customer interactions via phone, email, and chat. The role involves resolving inquiries and complaints while documenting cases and meeting strict service performance metrics. Candidates must possess bilingual proficiency in Spanish and English along with strong problem-solving abilities.

Responsibilities

Manage inbound and outbound customer interactions across multiple channels
Resolve customer inquiries and complaints professionally
Document interactions and escalate complex issues to appropriate teams
Meet service performance metrics and maintain customer satisfaction
Communicate effectively while adhering to internal processes and standards

Skills

About Encora

encora.com

Headquarters

Santa Clara, California, United States

Company Size

5001-10000 employees

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Encora is a global digital engineering and technology services company that helps businesses build and scale software products. The company provides services including software development, cloud engineering, data and AI solutions, quality engineering, and digital transformation for industries such as finance, healthcare, retail, and technology.