Agentic AI Designer

The Agentic AI Designer shapes how customers and agents interact with AI across the support ecosystem, designing and optimizing AI-powered journeys to ensure efficient, human-like interactions aligned with brand and regulatory standards. This role drives customer satisfaction and operational efficiency by leveraging Generative AI and conversational design to create autonomous, multi-step support experiences. The position requires collaboration with technology and compliance teams to establish design standards, guardrails, and seamless handoffs between AI and human support.