About this role
The AI BDC Manager at Toma is responsible for overseeing the onboarding and success of AI agents for dealership clients in the automotive industry. This role entails serving as the primary point of contact, ensuring accurate configurations, leading training for dealership teams, and maintaining clear communication to facilitate smooth operations. The manager will track performance metrics and build repeatable processes to ensure long-term client success while coordinating effectively across internal teams.
Required Skills
- AI Management
- Onboarding Process
- Customer Communication
- Training Development
- Performance Monitoring
- Record Keeping
- Detail Orientation
- Team Coordination
- Problem Solving
- Playbook Creation
+5 more
About Toma
www.toma.comToma is an innovative AI platform designed specifically for automotive dealerships, focusing on automating customer communications and operational tasks. By providing tailored AI agents, Toma enhances efficiency and drives revenue by managing tasks like appointment scheduling and customer inquiries 24/7. Their cutting-edge technology allows dealerships to improve customer service while reducing dependence on manual labor, effectively turning Toma into an indispensable virtual team member.
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