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AI Content Program Manager at HoneyBook - ApplyBlast

AI Content Program Manager

HoneyBook

2 months ago

4.2 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The AI Content Program Manager leads the strategy and execution of the support chatbot and Help Center content to drive accurate, fast member resolution. This role involves analyzing chatbot data, configuring the Intercom platform, and developing internal tools to optimize AI-driven support workflows. The position requires close collaboration with Member Care, Product, and QA teams to ensure documentation effectively supports both human and AI-assisted resolution.

Responsibilities

Own AI resolution strategy and analyze chatbot data to identify content gaps
Configure and maintain support chatbot using Intercom and build data connectors
Develop internal tools and create technical documentation for members and support

Skills

About HoneyBook

honeybook.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2013

View Profile

HoneyBook is an AI-powered client relationship and business management platform that helps freelancers and small businesses manage leads, clients, projects, and payments in one place. It combines CRM, project workflows, proposals and contracts, invoicing and payments, and automation to streamline client communications and day-to-day operations. Built for creative entrepreneurs and service providers, HoneyBook centralizes bookings, pipeline tracking, and payment collection to reduce administrative work and improve cash flow. The platform also includes templates, integrations, and mobile access, with a free trial to get started.