AI Customer Experience Manager

France Cars SAS AAA(2 months ago)

HybridFull TimeManager$84,000 - $105,000Customer Experience

About this role

DraftKings is hiring an AI Customer Experience Manager to evolve and scale AI-powered customer support. The role focuses on ensuring AI agents are reliable in production and aligned to real customer needs through cross-functional collaboration and continuous improvement. You’ll help shape how AI is used to enhance customer experience in a fast-moving, regulated gaming environment.

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Required Skills

Conversational AI
Machine Learning
Natural Language Processing
Prompt Engineering
Model Evaluation
Scoring Rubrics
Golden Datasets
System Monitoring
Incident Response
Documentation

+8 more

About France Cars SAS AAA

bloomberg.com

Bloomberg is a global leader in financial information and technology, providing data, news, and analytics to financial professionals around the world. The company offers an array of products and services, including the Bloomberg Terminal, which delivers real-time data and insights for trading, investment, and risk management. With a commitment to innovation, Bloomberg combines cutting-edge technology with extensive market expertise to empower financial professionals in making informed decisions.

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