AI Support Experience Specialist
Super.com(1 month ago)
About this role
This role focuses on shaping how Super.com's AI Agents support customers across chat and voice channels. The position sits on the AI Agent Experience Team and centers on designing, training, and optimizing conversational playbooks. It leverages data and experimentation to improve AI performance and directly impact customer satisfaction. The role also involves close collaboration with operations, technical, and engineering stakeholders to evolve the overall AI support experience.
Required Skills
- Chatbot Playbooks
- Conversational Design
- Voice AI
- VUI Principles
- Prompt Engineering
- Dialogue Management
- Customer Journey Mapping
- Performance Monitoring
- Data Analysis
- CSAT Analysis
+13 more
Qualifications
- Degree in Data Analytics
- Degree in Communications
- Degree in Marketing
- Degree in Business
About Super.com
super.comSuper (super.com) is a consumer commerce and savings platform that helps people find discounted travel, retail deals, and financial-product offers through price comparisons, cashback, and curated promotions. It combines automated deal‑sourcing, real‑time pricing and personalized recommendations delivered via web and mobile to simplify shopping and booking. Super partners with merchants and travel providers to surface exclusive discounts and monetizes through referral and affiliate relationships, positioning itself as a one‑stop destination for finding lower prices.
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