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AI Engineer (Salesforce & Contact Centre Operations) at CarTrawler - ApplyBlast

AI Engineer (Salesforce & Contact Centre Operations)

CarTrawler

2 months ago

3.1 on Glassdoor

Dublin, County Dublin, Ireland

Hybrid

Full Time

Senior

0 applicants

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About this role

This role involves building and evolving the Salesforce platform, including Service Cloud, while designing integrations with internal systems and contact-centre technologies. The position focuses on developing AI agents and intelligent automation to enhance customer experiences across various digital channels. It requires partnering with teams to translate operational needs into scalable solutions and shaping the technology direction.

Responsibilities

Build and evolve Salesforce platform solutions using Apex, SOQL, Flow, and Lightning Web Components
Design and own integrations with internal systems and contact-centre technologies using REST APIs
Design, develop, and maintain AI agents, agent-assist experiences, and intelligent automation

Skills

About CarTrawler

cartrawler.com

Headquarters

Dublin 14, Leinster, Ireland

Company Size

201-500 employees

Founded

2004

View Profile

CarTrawler is a B2B technology platform that connects travel companies and their customers to car rental and broader mobility solutions worldwide. It offers APIs, white‑label booking engines and distribution services that let airlines, OTAs and other travel partners sell car hire, transfers, chauffeur and mobility products. The platform combines a global supplier network with integrations, pricing and analytics to drive ancillary revenue and improve customer experience. Headquartered in Dublin, CarTrawler serves partners across multiple regions with end‑to‑end technology and account management.