AI Experience Product Manager

The AI Experience Product Manager shapes the AI and agent experience across the digital ecosystem, focusing on conversational journeys and smart document experiences to ensure AI is genuinely useful for members. This role involves defining when AI should engage or escalate, designing fallback paths, and partnering with UX/UI to own the end-to-end customer experience. The position emphasizes product management and conversation design over data science, requiring a strong understanding of customer journeys and business rules.