AI & Innovation Architect

The Genesys AI Architect is a senior presales specialist who designs end-to-end AI systems for customer experience use cases, integrating LLMs and orchestration patterns to drive business value. The role involves scaling field capabilities through reusable assets, optimizing retrieval architectures like RAG, and influencing C-level stakeholders on product direction. Candidates must combine deep technical acumen in generative AI with exceptional communication skills to translate complex architectures into actionable strategies for enterprise clients.