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AI Quality & Content Specialist at EverCommerce - ApplyBlast

AI Quality & Content Specialist

EverCommerce

2 months ago

Remote

Full Time

Medior

0 applicants

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About this role

The AI Quality & Content Specialist is responsible for auditing AI-generated support responses, identifying hallucinations, compliance risks, and content gaps, and ensuring the knowledge base powering AI remains accurate and up‑to‑date. The role establishes governance processes, conducts root‑cause analysis of AI failures, and creates feedback loops with product, engineering, and content teams to continuously improve AI performance and customer trust.

Responsibilities

Audit AI-generated responses across chat, cases, and self‑service flows
Identify and remediate content gaps, outdated information, and compliance risks
Build and maintain dashboards tracking AI performance and customer sentiment

Skills

About EverCommerce

evercommerce.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

EverCommerce (NASDAQ: EVCM) is the leading service commerce platform providing vertically-tailored, integrated SaaS solutions to more than 745,000 global service-based businesses. Its software brands serve industries including home and field services, health services, and wellness, helping businesses manage operations, streamline customer engagement, and accept payments. EverCommerce's digital and mobile solutions are designed to accelerate growth, improve retention, and create convenient experiences between customers and their service professionals.