AI Success Strategist, Customer Success
Zendesk(26 days ago)
HybridFull TimeSenior$139,229 - $186,035 (estimated)Customer Success
Apply NowAbout this role
An AI Success Strategist at Zendesk is a customer-facing strategic leader responsible for shaping and scaling customers' multi-year AI vision on Zendesk’s Resolution Platform. The role focuses on driving measurable business impact and long-term adoption by partnering with executive stakeholders and aligning internal teams. This position is located in Mexico City or Estado de Mexico and follows a hybrid, team-level onsite schedule.
Required Skills
- Program Management
- Product Knowledge
- Strategic Acumen
- Stakeholder Engagement
- Data Analysis
- Roadmapping
- Adoption Strategy
- Responsible AI
- Cross-Functional Alignment
- Executive Communication
Qualifications
- Bachelor's Degree
- Advanced Degree (Preferred)
- AI Strategy Certification (Preferred)
- Project Management Certification (Preferred)
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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