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Alabang | Analyst: Workforce Forecasting/Planning at TP - ApplyBlast

Alabang | Analyst: Workforce Forecasting/Planning

3 years ago

3.4 on Glassdoor

Philippines

Hybrid

Full Time

Medior

0 applicants

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About this role

The Workforce Scheduling and Forecasting Specialist plays a vital role in optimizing staffing plans and ensuring efficient resource utilization in a contact center environment. Their work involves analyzing contact volume trends, building schedules, and continuously improving scheduling processes to meet business objectives and customer service levels. The position requires collaboration across teams and innovation in workforce management practices to support organizational success.

Skills

About TP

tp.com

Headquarters

Paris, Île-De-France, France

Company Size

10001+ employees

Founded

1978

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TP is a global leader in digital business services, combining advanced AI technology with human empathy to deliver customer experience and business operations solutions for the world's leading brands. With nearly five decades of experience, TP serves clients across five continents, offering services spanning AI solutions, end-to-end CX, consulting, and specialized services. The company operates in approximately 100 countries and supports over 400 languages and dialects.