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ALABANG | WFM Specialist - Forecasting & Scheduling at TP - ApplyBlast

ALABANG | WFM Specialist - Forecasting & Scheduling

6 years ago

3.4 on Glassdoor

Philippines

Onsite

Full Time

Medior

0 applicants

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About this role

The Workforce Planner (Scheduling and Forecasting) plays a critical role in workforce management, focusing on analyzing contact center data, building staffing plans, and optimizing schedules to meet business objectives. This position involves forecasting, schedule creation, and continuous improvement to ensure operational efficiency and customer satisfaction.

Skills

Qualifications

College Diploma

About TP

tp.com

Headquarters

Paris, Île-De-France, France

Company Size

10001+ employees

Founded

1978

View Profile

TP is a global leader in digital business services, combining advanced AI technology with human empathy to deliver customer experience and business operations solutions for the world's leading brands. With nearly five decades of experience, TP serves clients across five continents, offering services spanning AI solutions, end-to-end CX, consulting, and specialized services. The company operates in approximately 100 countries and supports over 400 languages and dialects.