Analista de Customer Issue Resolution
Solventum(3 months ago)
About this role
Solventum busca un Analista de Customer Issue Resolution para gestionar y dar seguimiento a quejas de clientes, asegurando una resolución precisa y oportuna. El rol se enfoca en la coordinación con clientes y áreas internas para tramitar el proceso CIR y mantener la confianza con stakeholders internos y externos. La posición está orientada a mejorar la experiencia del cliente mediante una gestión estructurada de incidencias.
Required Skills
- Customer Service
- Issue Resolution
- Complaint Handling
- Customer Communication
- Cross-Functional Collaboration
- Continuous Improvement
- KPI Tracking
- Salesforce
- ERP
- Dynamics
+4 more
Qualifications
- Licenciatura
About Solventum
solventum.comSolventum is a healthcare company focused on enhancing the quality of life through innovative solutions. With a legacy rooted in transformative healthcare practices, Solventum is dedicated to providing smarter and safer healthcare options for patients and providers alike. The company leverages advanced technology to improve healthcare delivery, ensuring that its services are efficient, reliable, and accessible.
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