Analista Sr de Gestion Del Contact Center
Millicom(7 days ago)
About this role
A Senior Contact Center Management Analyst at Tigo is responsible for overseeing operational resources, managing vendor relationships, ensuring service levels, and coordinating continuous improvement initiatives to enhance contact center performance and customer experience.
Required Skills
- Contact Center
- Vendor Management
- Process Improvement
- Training
- Performance Monitoring
- Operational Planning
- Data Analysis
- Customer Experience
- Team Coordination
- Quality Assurance
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
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