Senior Manager, Contact Center

Walmart

2 months ago

3.5 on Glassdoor

United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Manager, Contact Center, oversees large-scale contact center operations within Walmart's BPO partner network, ensuring service levels, quality, capacity, and operational efficiency. The role involves cross-functional collaboration, vendor management, data analysis, and leadership development to improve customer experience and operational performance.

Skills

Qualifications

Bachelor's degree in Business, Retail Management, Technology, Communications, or related4 years’ experience in retail management, business, technology, communications, or related area or 6 years’ experience in related fields2 years’ supervisory experience5 years’ experience in customer service, contact center, or service desk

About Walmart

walmart.com

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.