Senior Manager, Contact Center

Walmart(20 days ago)

United States, Bentonville, AROnsiteFull TimeSenior$80,000 - $155,000Contact Center Operations

About this role

The Senior Manager, Contact Center, oversees large-scale contact center operations within Walmart's BPO partner network, ensuring service levels, quality, capacity, and operational efficiency. The role involves cross-functional collaboration, vendor management, data analysis, and leadership development to improve customer experience and operational performance.

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Required Skills

Contact Center
Vendor Management
Performance Metrics
Data Analysis
Leadership
Quality Assurance
Capacity Planning
Operational Efficiency
Cross-functional Collaboration
Project Management

Qualifications

Bachelor's degree in Business, Retail Management, Technology, Communications, or related
4 years’ experience in retail management, business, technology, communications, or related area or 6 years’ experience in related fields
2 years’ supervisory experience
5 years’ experience in customer service, contact center, or service desk

About Walmart

walmart.com

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.

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