Analyst, Customer Issue Resolution (Vietnamese) SIBG

The Analyst, Customer Issue Resolution (Vietnamese) SIBG role at 3M's Global Service Center in the Philippines manages end-to-end customer issue resolution, including credit and collections processes and complaint management. The position involves analyzing complaints, coordinating with cross-functional teams to resolve issues, and communicating resolutions to customers. Additionally, the role monitors customer accounts for overdue balances, negotiates payment arrangements, and supports continuous improvement initiatives in customer experience and credit procedures.