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Analyst | Digital | Pune | Operations, Industry & Domain Solutions at Deloitte - ApplyBlast

Analyst | Digital | Pune | Operations, Industry & Domain Solutions

Deloitte

3 months ago

3.8 on Glassdoor

Pune, India

Onsite

Full Time

Senior

0 applicants

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About this role

A skilled L2 Support Engineer provides advanced technical support for critical applications and systems by resolving escalated issues from L1 teams. The role involves utilizing SQL for data analysis, collaborating with cross-functional teams, and ensuring high service availability through incident management and root cause analysis.

Responsibilities

Handle escalated tickets and ensure timely resolution within SLAs
Troubleshoot application, system, and database-related issues
Use SQL queries to analyze data and identify root causes
Collaborate with development and infrastructure teams for issue resolution
Document solutions and mentor L1 support teams

Skills

Qualifications

Bachelor's degree in Computer Science or Information TechnologyITIL Foundation certification

About Deloitte

deloitte.com

Headquarters

Belgrade, Central Serbia, Serbia

Company Size

10001+ employees

Founded

1845

View Profile

Deloitte is a global professional services network and one of the "Big Four," providing audit & assurance, tax, consulting, risk advisory, and financial advisory services through member firms in more than 150 countries. It serves public- and private-sector clients across industries with strategy, digital and technology transformation, cybersecurity, analytics, human capital, and transaction support. Deloitte combines deep industry expertise, technology partnerships, and multidisciplinary teams to drive measurable business outcomes, innovation, and sustainability. Clients rely on Deloitte for its global scale, regulatory knowledge, and integrated advisory and implementation capabilities.